Senior Manager, Operational & Process Design

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to
goeasy
! Atgoeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as
Waterstone Canada’s Most Admired Corporate Cultures and
Canada’s Top Growing Companies
. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women &
Most Trusted Executive Teams
, and included on TIME Magazine’s 2025 list of Canada’s Best Companies
. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome
,
easyfinancial
, and
Lend Care
.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

Design simpler customer and employee experiences. Build smarter processes. Help make goeasy easier to do business with—and easier to operate.

The Senior Manager, Operational Experience & Process Design will help build those experiences from the inside out—designing the processes, workflows, metrics, and team routines that make goeasy easier for customers to work with and easier for our teams to run. This is a high-autonomy role for someone who loves turning operational complexity into clear, practical systems that can scale. This is a build role.

You will help shape how process management works at goeasy, influence how we run the business, and create lasting impact across a growing Operations organization. You will have the mandate to create the playbook, build the team, and help make goeasy simpler, faster, and better for the customers who count on us.

• Design, build, and scale end-to-end customer and associate journeys that are simple, practical, measurable, well-controlled, and better for customers.
• Establish and maintain a prioritized improvement roadmap aligned to business strategy, customer needs, and organizational objectives.
• Apply process engineering, Lean, Six Sigma, and continuous improvement practices to simplify work, reduce waste, improve quality, and create measurable business impact.
• Own the identification, prioritization, and delivery of process improvements thru the use of data, customer feedback, and operational insights to solution what is slowing us down, what is confusing customers, and where we can make the experience better.
• Embed change management throughout the improvement process that drive adoption, sustain improvements, and embed new ways of working across the organization.
• Lead design work on future-state operating models, customer journeys, and process architectures that support organizational growth, scalability, and strategic objectives.
• Translate pain points into practical process, workflow, control, and technology improvements that balance speed, simplicity, risk, and regulatory expectations.
• Build quality into processes through clear standards, controls, routines, metrics, and governance that make issues easier to see and easier to solve.
• Partner across Operations, Risk, Compliance, Product, Analytics, and Technology to improve how work flows across teams and identify opportunities for automation, workflow redesign, and smarter decision making.
  
  Build, lead, and…