Business Process Manager

Job Description

• Current work authorization for Canada is required for all openings
• You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement
• The work location for this role is 483 Bay Street in Toronto until approximately late 2026 when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

As a Business Process Manager, you will play a key role in leading business process change management initiatives and providing business process management expertise in support of Fidelity Canada strategic goals.

You will lead change management projects, provide comprehensive support to business led activities on Fidelity Canada projects, and enhance organization’s capabilities to address operational inefficiencies and find opportunities for improvement.

You should consider this opportunity if you are passionate about continuous improvement, have demonstrated experience in business process optimization and possess strong critical thinking skills. In this role, your responsibilities will focus on several key areas:

• Lead discovery work for business initiatives and facilitate problem solving workshops among cross-functional working groups and stakeholders.
• Analyze complex business issues, identify pain points, and communicate issues in a logical thought sequence to stakeholders.
• Identify process risks and collaboratively, along with other stakeholders, design solutions to minimize the impact of such risks.
• Business Process Design that provides value added solutions to business groups aligning with risk, regulatory and compliance requirements.
• Develop End-to-End process and value stream mapping to capture current state and future state process design.

• Lead business change management assignment to successful completion including engaging and supporting business stakeholders to achieve desired outcome of improved operational processes, reduced risk, and enhanced client experience.
• Through assignments on cross-functional projects’ teams, BPM will be accountable for preparing or coordinating documentation of changes in business processes (process flow-charts in current and post state), post-implementation operating procedures, and target operating models.
• Support development of process documentation, procedures, technical requirements, and end-user materials for change initiatives.
• BPM will also provide necessary support to Learning & Development team in creation and delivery of training material as they relate to changed business processes.
• Prepare effective communication and presentations for stakeholder groups and senior management.

• Develop and maintain a strong alliance with the Fidelity Canada Risk team to ensure a strong focus on risk reduction is an integral aspect of our program.
• Identify process risks and collaboratively, along with other stakeholders, design solutions to minimize the impact of such…