Ad Operations Manager - FLEET Management

Operations Manager

Location:

Scotia Tire & Alignment Services

Job Type: Full-Time

Scotia Tire & Alignment Services is looking for an organized, customer-focused, and results-driven Front Desk Service Manager to join our growing team. This is a key leadership role that serves as the hub between our customers, service technicians, dispatch team, and management.

If you thrive in a fast-paced environment, enjoy delivering exceptional customer service, and take pride in keeping operations running smoothly, we'd like to hear from you.

• Greet customers and provide professional, friendly service in person and over the phone.
• Assist customers with tire and wheel sales, service recommendations, quotes, and appointment scheduling.
• Coordinate daily shop workflow to maximize efficiency and ensure quality service.
• Communicate with technicians throughout the day to monitor job progress and ensure timely completion.
• Process work orders, invoices, and customer payments accurately.
• Support dispatch operations by helping coordinate Emergency Road Service (ERS) calls and ensuring prompt response times.
• Review technician completion reports to ensure all work is accurately documented with required notes and photos.
• Oversee the readiness of our emergency service fleet by coordinating preventative maintenance, vehicle inspections, and inventory of tools and supplies.
• Maintain accurate records and support inventory control and administrative functions.
• Promote a culture of teamwork, accountability, safety, and continuous improvement.

• Previous experience in the automotive, commercial tire, fleet service, or transportation industry is preferred.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Experience using Microsoft Office and ERP, POS, or shop management software.
• Ability to prioritize competing demands while maintaining accuracy and professionalism.
• A positive attitude, strong work ethic, and commitment to delivering outstanding customer service.
• Valid driver's license is considered an asset.

At Scotia Tire, we believe our people are our greatest asset. We offer a collaborative, team-oriented environment where employees are empowered to make decisions, contribute ideas, and grow their careers. You'll work alongside experienced professionals in a company that values accountability, integrity, continuous improvement, and exceptional customer service.

If you're ready to be part of a dynamic organization where every day brings new challenges and opportunities, we encourage you to apply.

Join Scotia Tire & Alignment Services and help keep our customers moving.