Conversational MoveWorks AI Business Analyst; P2

Conversational AI Business Analyst (P2)

Conversational AI Business Analyst, Employee Works Platform

As a Conversational AI Business Analyst, Employee Works Platform at McKesson, you will serve as the bridge between business stakeholders, end users, platform engineering teams, and product leadership to design, prioritize, and deliver AI powered employee experiences on the Service Now and Moveworks platforms.

You will combine business analysis and product analysis skills to identify business opportunities, gather requirements, define features, and support the Product Owner in managing the backlog and driving delivery of conversational AI experiences that improve employee productivity and satisfaction.

Your primary mission is to transform employee and business needs into well defined product capabilities, AI workflows, and platform enhancements while ensuring alignment with McKesson's employee experience strategy and roadmap.

Partner with HR, IT, Corporate Functions, Service Now teams, and business stakeholders to understand challenges, pain points, and opportunities:

• Gather and document business requirements
• Facilitate requirements workshops
• Define business processes and user journeys
• Create user stories and acceptance criteria
• Analyze current and future state processes
• Identify automation and AI opportunities

Support the Product Owner on feature definition and backlog refinement for Employee Works:

• Define business value and success criteria
• Create and prioritize user stories
• Maintain and groom the product backlog under the Product Owner's direction
• Define MVP and release scope
• Analyze enhancement requests and recommend disposition
• Partner with stakeholders to gather and qualify demand for Product Owner prioritization
• Balance strategic initiatives with operational needs

Work closely with Conversational AI Engineers and platform teams to design employee experiences using Service Now and Moveworks capabilities.

Examples include:

• HR self service experiences
• Benefits and payroll support
• PTO and leave workflows
• Employee onboarding journeys
• IT support experiences
• Knowledge retrieval experiences and agentic AI workflows
• Employee task automation and manager self service capabilities

Partner with the Product Owner, platform leaders, and engineering teams to shape the Employee Works roadmap:

• Identify feature opportunities and define business cases
• Analyze adoption trends
• Evaluate stakeholder requests
• Recommend future enhancements
• Support roadmap planning and quarterly prioritization

Serve as a trusted partner to business stakeholders and technology teams:

• Facilitate working sessions and present recommendations
• Drive alignment on priorities
• Manage competing requirements
• Communicate release updates
• Support executive reporting

Stay current on emerging AI, agentic AI, Service Now, and Moveworks capabilities:

• Understand platform capabilities and evaluate new features
• Recommend innovative use cases
• Identify process transformation opportunities
• Support business case development

Partner with employees and stakeholders to understand user needs and continuously improve experiences:

• Gather user feedback and analyze adoption metrics
• Identify friction points
• Recommend experience improvements
• Support change management activities

Leverage platform analytics and employee feedback to drive decision making:

• Analyze usage trends and monitor adoption metrics
• Identify experience gaps
• Measure business value
• Develop recommendations based on data

You are naturally curious, analytical, and business focused. You enjoy understanding how employees work, identifying opportunities for improvement, and translating business needs into technology solutions.

Product mindset. You think beyond requirements and focus on outcomes, adoption, business value, and user experience.

Strong business analysis skills. You excel at gathering requirements, understanding complex business processes, asking insightful questions, and documenting actionable recommendations.

AI curiosity. You are excited about emerging AI capabilities and understand how conversational AI can transform employee experiences.

Cross functional collaboration. You work effectively across business, product, engineering, UX, operations, and vendor…