Director of Operations - Business Operations & Strategy

Reports to:

Chief Executive Officer
Bachelor’s degree and MBA required, together with a minimum of seven years of progressive business operations experience (minimum 3 years in SaaS) including direct people management, talent operations, cross-functional project management and vendor negotiations.

Candidates must demonstrate broad operational experience supporting multiple business functions, with direct responsibility for daily execution, employee management, recruitment and onboarding, and business process improvements.

Why Join BoomerangFX?
BoomerangFX is a global healthcare technology company bringing SaaS, artificial intelligence and digital marketing together to help private-pay healthcare practices operate and grow. Recognized through Deloitte’s Technology Fast 500 program, we are building technology that simplifies practice management, strengthens patient engagement and helps healthcare businesses reach more people.

With operations in the United States, Canada, the United Kingdom, Australia and India, we are scaling internationally and working at the forefront of AI in healthcare. Our teams collaborate across countries and disciplines to turn new ideas into products and services that make a practical difference for customers.

Joining BoomerangFX is an opportunity to build your career alongside a growing global business. You will have meaningful responsibility, exposure to international markets and the opportunity to contribute ideas, develop your skills and see the impact of your work. We welcome people who take ownership, move quickly and want to help build what comes next.

The Role
The Director of Operations is a  true business operations generalist , providing practical leadership and day-to-day support across  Customer Operations, Sales, Revenue Operations and Human Resources . Reporting to the CEO, this individual will work closely with department leaders to coordinate priorities, manage cross-functional projects, resolve operational issues and ensure timely delivery of business commitments.

The role combines direct people management with broad operational responsibilities, including customer and sales workflows, recruitment and onboarding, employee administration, process improvement, business administration and external relationship management. Working alongside functional leaders and HR business partners, the Director will address gaps in resources, processes and coordination that affect departmental performance.

We are seeking a versatile operational leader who can work effectively across functions, understand the practical requirements of each team and take responsibility for execution. Success requires strong project management, sound judgment, attention to detail and the ability to manage employees, vendors and competing priorities with consistent follow-through.

Operational Execution

Oversee daily business operations, coordinating departmental priorities, resources and responsibilities.

Lead cross-functional projects from scope definition through completion, managing timelines, budgets, dependencies and deliverables.

Support Customer Operations, Sales and Revenue Operations by improving workflows, departmental handoffs, CRM discipline and service delivery.

Coordinate the resolution of customer and internal operational escalations, ensuring corrective actions are completed and communicated.

Manage business administration, office requirements and facilities coordination to support effective daily operations.

Establish practical procedures, checklists and approval processes, and ensure consistent implementation across teams.

Monitor operating expenses, purchasing and resource utilization in collaboration with Finance, identifying opportunities to improve efficiency and cost effectiveness.

Maintain operational reporting and project trackers, follow up on outstanding commitments, and provide the CEO with concise updates on performance, issues and required decisions.

People Operations

Lead and manage assigned employees , establish clear priorities and performance expectations, and provide regular coaching and feedback.

Oversee recruitment execution against approved hiring requirements, including role specifications, candidate pipelines, interview coordination, feedback and hiring administration.

Manage onboarding processes, ensuring new employees receive the necessary orientation, equipment, system access, training and management support.

Work closely with HR business partners and department leaders  on staffing…