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Customer Service Rep Call Center / Support HelpDesk/Support Bilingual

Communications Support, Customer Service​/HelpDesk

Job in Mississauga, Ontario, Canada
Listing for: Peel Regional Police
Full Time position
Listed on 2026-02-21
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below

Communications Support has different roles which include the Call Taker and Communicator roles. Duties may include:

  • Answering emergent (9-1-1) and non-emergent calls.
  • Obtaining important information to determine service needed.
  • Answering internal lines and help with request.
  • Initiating support services (i.e. calls-out, phone listing, records checks, tweets and texts as required).
  • Assigning and co-ordinating dispatch of personnel for calls.
  • Monitoring police units.
  • Maintaining appropriate police coverage.
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