Bilingual Order Management Expert

Join Smith+Neu as a Bilingual Order Management Specialist and help streamline order processing while providing exceptional customer service. This role emphasizes bilingual communication and accuracy in handling orders. As a key player in the order management process, you will efficiently handle customer orders, inquiries, and complaints.

• Process customer orders accurately and quickly
• Handle return requests and provide feedback
• Resolve invoice disputes within specified timelines
• Manage customer inquiries effectively
• Meet company KPI targets consistently

• High School degree required
• At least 5 years of experience in a similar role
• Fluent in English and French communications
• Positive understanding of Windows and SAP
• Strong interpersonal skills important

Utilize your expertise in bilingual order management to enhance customer satisfaction with Smith+Neu.