Customer Experience Associate - South

Work Location

Mississauga, Ontario, Canada

37.5 per week

Personal & Commercial Banking

$22.50 - $28.33 CAD per hour. TD is committed to providing fair and equitable compensation opportunities to all colleagues.

As a Customer Experience Associate at TD Canada Trust, you will perform a broad range of customer service transactions, provide information and advice on services, products, and solutions, and help build deep and lasting relationships with customers. We are expecting an all‑around champion who can understand customer needs and advise the best suited banking solutions for a positive customer experience.

• Process deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend tailored solutions, exercising discretion with confidential matters.
• Respond to and resolve customers’ concerns using standard procedures, escalating non‑standard activities as necessary.
• Promote banking solutions and complete business processes promptly and accurately to achieve assigned goals and business objectives.
• Connect personally with customers, advising them clearly on banking solutions and processes.
• Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities.
• Deliver quality customer experiences and recommend operational improvements to achieve operational excellence.

• High school diploma and/or at least 1 year of relevant experience.
• Undergraduate degree or equivalent considered an asset.
• Strong administration, organization, planning and time‑management skills to support a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet usage.
• Initiative and detail orientation to handle multiple tasks and changing priorities.
• Dynamic communication skills with an established customer‑experience focus, able to connect verbally and in writing with diverse people.

Our Total Rewards package includes a base salary, variable compensation, health and wellbeing benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

This job opportunity is subject to provincial regulation for employment purposes. Each province or territory within Canada may have its own set of regulations and requirements.

Sans Objet