Customer Service and Campaign Support Specialist

Position: Customer Service and Campaign Support Specialist (Contract)
# Customer Service and Campaign Support Specialist (Contract)
United Way Greater Toronto Full Timeentry Ontario, CAPosted Yesterday##

Role Overview United Way Greater Toronto is hiring a entry-level Customer Service and Campaign Support Specialist (Contract). This is a full-time role in Ontario. posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Resume Keywords to Include Make sure these keywords appear in your resume to improve ATS scoring

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Job Description Customer Service and Campaign Support Specialist6 Positions (18-week Contract)
We are committed to pay transparency and equity. The hiring salary for this role is $27.20 per hour.

We wake up to a different alarm.

The issues impacting our communities here in the GTA keep us awake  it’s also what gets us up each day, determined to fight local poverty and its interconnected challenges, and to make this region everything it can be for everyone who calls it home. We believe in the power of community, of people coming together, doing what it takes to build and transform neighbourhoods where everyone can thrive.

Any Way We Can.

United Way Greater Toronto is seeking six (6) Customer Service and Campaign Support Specialists to join our team on a contract basis.### About the Role Are you a proactive problem-solver with a passion for helping others? We’re looking for a service-driven professional to join our team for the upcoming campaign season. In this full-time contract position, you’ll play a key role in supporting donors, workplace volunteers, and partners by delivering exceptional frontline service.

You'll also assist users of United Way’s proprietary online fundraising platform, United Way@work, with both technical and non-technical needs.

This is a great opportunity to make a meaningful contribution in a collaborative environment while strengthening your skills in customer service, digital systems, and campaign operations.

How you will make a difference:
* Deliver exceptional, multi-channel customer service (phone, email, text) using Salesforce Service Cloud
* Accurately log, manage and follow up on customer cases, including escalations and open issues, ensuring timely resolution.
* Collaborate with internal teams to efficiently resolve a wide range of inquiries.
* Identify trends and recurring issues, sharing insights to help improve workflows and enhance overall customer experience.
* Communicate clearly, professionally and consistently across all written and verbal interactions.
* Support the Account Services team in the creation and delivery of customized online workplace campaigns and stakeholder communications.
* Deliver platform training to workplace representatives through virtual presentations, providing ongoing support throughout the campaign lifecycle to ensure success.
* Maintain data integrity by accurately entering donation and account details from pledge forms and spreadsheets into the CRM, Team raiser and UW@Work platforms, in alignment with established business rules.
* Provide quick and accurate support for data entry and custom report requests.
* Create and update donor records, including personal details, status changes and receipt preferences, ensuring accuracy across systems.
* Troubleshoot platform issues and resolve or escalate as appropriate.
* Provide general administrative support and contribute to team success as needed.
* Take on additional administrative or support duties as assigned.

What you bring to the role:
* Minimum 1 year of experience in a customer service role, ideally in a fast-paced environment.
* Experience with Salesforce Service Cloud is an asset (case management, queues, knowledge articles).
* Strong communication, problem-solving, and interpersonal skills.
* Experience using CRM systems (e.g., Salesforce), to manage donor or constituent data, with a high degree of accuracy.
* Ability to work independently while effectively collaborating across teams.
* Highly detail-oriented with strong organizational and time-management skills.
* Bilingualism (French and English) is as asset.
* Quick learner with strong retention skills in a dynamic, evolving setting.
* Proven ability to manage competing priorities and perform under pressure.
* Proficient in Microsoft Excel, Word, and PowerPoint.
* Experience training individuals or groups on web-based systems is an asset.
* Basic knowledge of HTML is a bonus.
* Demonstrated professionalism, discretion, and sound judgment.
* Commitment to fostering inclusive, respectful interactions with diverse communities.

Being part of our team:
* Competitive total compensation package including:
* Salary* Defined benefit employer-matching pension
* Employee and family assistance program (EFAP)
* A meaningful opportunity to support a high-impact, community-focused organization.
* A collaborative and inclusive team…