Customer Service Logistics Representative Job Mississauga area,Ontario Canada,Customer Service/HelpDesk

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

This Job Posting is for an existing vacancy.

Work Authorization: Candidates must be legally authorized to work in Canada at the time of application and throughout employment. Visa sponsorship is not available for this role.

Relocation: No relocation assistance is available. Candidates are expected to reside within commuting distance of the position location, or relocate at their own expense.

Salary Range:
The base salary compensation range for this position is $70,000 - $85,000 plus bonus and benefits.

Do you want to play a key role in delivering a seamless customer experience, ensuring orders flow smoothly from receipt to delivery? Are you energized by solving problems, collaborating across teams, and making a direct impact on service performance and customer satisfaction? If so, this Customer Service Associate role could be a great fit.

Job Purpose:

The Customer Service Associate provides exceptional service to internal stakeholders and external customers by managing customer orders from order to invoice with accuracy, quality, and efficiency. This role also supports the execution of key business initiatives, including displays, new products, discontinuations, and item transitions, while resolving inquiries, coordinating with internal teams, and contributing to service performance metrics such as OTIF, on-time delivery, deduction management, and customer satisfaction.

Why Join Haleon?

Competitive compensation and annual bonus package.

Comprehensive and flexible benefits program from day 1.

Defined contribution pension plan with employer contribution.

Optional Haleon Savings Plan with employer matching.

We offer all new parents at Haleon 26 weeks of fully paid leave, regardless of gender or sexuality.

Inclusive, diverse, and collaborative culture.

Commitment to development and career progression.

Hybrid model in a modern office located in Mississauga.

Fitness centre, annual fitness subsidy, and bistro onsite.

Key Responsibilities:

Manage customer orders from order to invoice, ensuring high levels of accuracy, quality, and service for strategic customer accounts.

Support customer order management and distribution execution of internal business initiatives: displays, new products, discontinuations, item transitions, etc.

Serve as the first point of contact for internal and external customers regarding orders and product availability inquiries.

Handle customer inquiries through to resolution by negotiating with customers and collaborating with internal departments as required.

Engage third-party logistics partners when shipment tracking or documentation is requested by customers.

Provide proactive communication to customers and sales teams on shortages and ensure shortages are coded correctly for reporting.

Manage and resolve customer claims related to non-compliance and over, short, and damaged orders through accurate creation of returns authorizations, credits, and debits.

Follow Order to Cash and Inventory Management SOPs to ensure process compliance and consistent execution.

Drive automation and optimization of customer service processes to improve resource efficiency, cost to serve, and service levels.

Support customer service industry best practices and contribute to performance across key metrics including OTIF, on-time delivery, deduction…