Mandarin​/Cantonese Banking Advisor

Become an Everyday Banking Advisor for a Big 5 Bank in Mississauga, ON. If you speak Mandarin or Cantonese fluently alongside English, this contract role is perfect for you.

As a Banking Advisor, you will manage high call volumes, typically 40-60 calls per shift, providing solutions for everyday banking inquiries. This position is ideal for individuals with at least six months of phone-based customer service experience. You will provide empathetic assistance while supporting team goals and offering banking solutions to clients while working in a hybrid model, with one day in the office each week.

Key Responsibilities:

• Manage 40-60 inbound calls each shift

• Assist clients with everyday banking inquiries

• Provide solutions at first point of contact

• Support team members in achieving service goals

• Educate clients on bank’s digital capabilities

Requirements:

• Fluent in English and Mandarin or Cantonese

• 6+ months customer service experience

• Flexibility to work shifts including weekends

• Ability to work hybrid schedule

• Strong relationship-building skills in financial services

Utilize your language skills and empathy to enhance client experiences as an Everyday Banking Advisor.
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