Bilingual Customer Service Representative at Intact

Elevate your career as a Bilingual Customer Service Representative at Intact! Engage with customers, leverage your problem-solving skills, and work in a hybrid model to deliver outstanding service.

Intact is expanding its team with a focus on bilingual customer service. This role involves handling inbound calls, managing claims, and demonstrating empathy in challenging conversations. Delivering on call center metrics while ensuring clear communication and documentation is vital to your success in this position.

Key Responsibilities:

• Serve as a subject matter expert on policies and products

• Handle inbound inquiry and claims calls effectively

• Document conversations and actions taken on claims

• Initiate difficult discussions with empathy and clarity

• Meet daily call center metrics while managing call volume

Requirements:

• Customer service and sales experience preferred

• Insurance experience considered an asset

• Strong organizational skills and resilience

• Excellent listening and communication abilities

• Must be flexible for a 35-hour workweek

Bring your bilingual skills and commitment to excellence to Intact’s customer service team.
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