Call Centre Customer Service Representative

Join to apply for the  Call Centre Customer Service Representative  role at  ELC Solutions Inc

ELC Solutions Inc. is building a candidate bank of motivated and customer-focused individuals interested in future opportunities as  Call Centre Customer Service Representatives .

If you have a passion for helping others, enjoy problem-solving, and thrive in a fast-paced environment, we’d love to keep your profile on file for upcoming roles. Joining our candidate bank means you’ll be among the first we consider when new positions become available.

Potential Responsibilities

Handle inbound and outbound customer/vendor inquiries, bookings, negotiations, and authorizations.

Communicate clearly and professionally with customers/vendors by phone and email.

Address complaints with empathy and work toward effective solutions.

Maintain compliance with company policies and industry standards.

Document interactions thoroughly and accurately.

Collaborate with team members to achieve individual and team objectives.

Work flexible shifts between 7 am – 10 pm.

Preferred Qualifications

Minimum 2 years of customer service or call centre experience.

Strong verbal and written communication skills.

Proficient in computer use and typing

Proficiency in Microsoft Word and Excel.

Ability to multitask effectively in a high-volume environment.

Problem‑solving skills and adaptability.

Knowledge of the insurance/repair industry is an asset.

Secondary school diploma or equivalent preferred.

What We Offer (once hired)

Competitive compensation.

Health and dental benefits.

Location
Work is in person at our Mississauga or Etobicoke office. Candidates should be able to commute or plan to relocate prior to employment.

Salary Range
$37,050 – $40,950 annually

Seniority level
Entry level

Employment type

Full-time

Job function
Other

Industries
Transportation, Logistics, Supply Chain and Storage

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