Customer Service Lead

Position: PetSmart Customer Service Experience Lead
Drive exceptional pet parent interactions as the Customer Service Experience Lead us on leading your team to achieve service excellence in a vibrant, welcoming store.

As a Retail Customer Service Supervisor, you will oversee associate training and performance evaluations while ensuring a clean and safe shopping experience.

Your role will support successful pet adoptions and community events through effective marketing strategies and team engagement.

Key Responsibilities:

• Evaluate and mentor associates for improved performance

• Deliver outstanding customer service to pet parents

• Assist in promoting marketing events for pets

• Keep the store environment clean and safe

• Accurately process customer transactions via POS

Requirements:

• Minimum two years in retail customer service

• Advantageous leadership experience

• Must be available full-time, with flexibility

• Proficient in computer and communication skills

• Able to lift heavy items and work with animals

Cultivate a positive environment for pets and owners while leading a dedicated team at Pet Smart.
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