Bilingual Underwriting Assistant, Personal Lines

Position: Bilingual Underwriting Assistant, Personal Lines (ON)
About Us
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who We Are
Are you ready to join an award‑winning, purpose‑driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience. Join our growing team where everyone belongs!

Position Details
What You Will Do

Provide prompt, accurate, and friendly customer service to our brokers and insureds

Responding to general billing inquiries

Review policy status

Update banking details

Review & amend payment schedules

Process credit card payments and apply them to the policy administration system

Ability to manage large number of incoming calls

Handle and resolve customer complaints in a professional manner

Keep detailed records of customer interactions in policy administration system

Adhere to set communication procedures, guidelines and policies

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

1-3 years experience in Call Centre environment and/or Accounts Receivable

Post secondary education in a related field preferred

Fluency in French is required

Strong knowledge in MS Office skills
-particularly Excel

Strong problem solving skills, math skills; demonstrated logic and accuracy

Good customer service skills

Ability to multi-task

Please note:

Internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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