Passenger Services Agent; Mandarin speaking, YYZ

Position: Passenger Services Agent (Mandarin speaking, $18.62) YYZ
Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary
Passenger Services Agent provides all necessary and required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Your activities

Inspect and verify passenger documentation

Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations

Manage passenger baggage processing including handling and fee calculation if applicable

Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance

Direct passengers through Customs, Immigration, and Quarantine, as required

Make public address announcements as required

Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival

Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies

Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software

Produce all required, work‑related documentation

Other duties as assigned

Your profile

Excellent communication skills (written/verbal) in English & Mandarin

High School diploma or GED equivalent

Willingness and flexibility to work flexible hours

Be flexible to work different shifts (days, evenings, nights, weekends, holidays)

Minimum 1 year of relevant work experience in a fast‑paced environment

Attentive to detail and committed to continuous improvement

Self motivated and able to work independently

Ability to follow processes and procedures and apply flexible approach when required

Must be able to type and learn airline specific computer reservation/ ticketing software

Must be at least 18 years old

Eligible to work in Canada

Bilingual in English and Mandarin, spoken and written

Must be willing to work in inclement weather

What we offer

Competitive pay

Paid training

Group benefits (Insurance, RRSPs, etc.)

Free parking

Uniform

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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