Customer Experience Associate - South

Work Location

Mississauga, Ontario, Canada

37.5

Personal & Commercial Banking

$22.50 - $28.33 CAD

We are seeking a Customer Experience Associate to perform customer service transactions, recommend banking solutions, and promote a positive customer experience.

• Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail‑oriented while handling several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Health and well‑being benefits, retirement programs, paid time off, career development opportunities, and other rewards and recognition programs.