Service Dispatcher in North Carolina

Elevate our service operations as a Branch Dispatcher in North Carolina, coordinating the dispatch of technicians to repair and service essential equipment.

Your role will emphasize customer service and efficient job assignments.

As a dispatcher, you will handle customer inquiries through calls and emails, assign service orders, and maintain communication with technicians. This position requires follow-ups on parts and job statuses, along with invoicing and report preparation. Working under daily supervision, you will solve challenges while enhancing service efficiency.

Key Responsibilities:

• Manage customer communications through calls and emails

• Dispatch technicians and service orders effectively

• Follow up on repair processes and update customers

• Coordinate with the Parts Department for orders

• Accurately prepare invoices and manage performance metrics

Requirements:

• Certificate from a college or technical school

• 3-6 months of related service experience

• Familiarity with MS Word, Excel, and ASTIA systems

• Strong reading and interpretive skills for manuals

• Proficient math and communication abilities

Leverage your skills in dispatch and customer service in this key role supporting our service team in North Carolina.
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