Bilingual National Operations Support Agent- CM&R

What is the opportunity?
In this role you will be responsible for the fulfillment and servicing of complex client transactions. You will apply your extensive knowledge of related RBC products and services. You will take ownership to resolve issues related to the Credit Management and Recoveries function. You will ensure a mindset of risk mitigation, to minimize the bank’s losses, by analyzing customers’ financial situation.

What will you do?

Process payments and maintenance requests on Service Platform as requested by Collectors and/or Service Partners.

Apply professional communication skills to communicate with customers, obtain relevant information and ensure a balance between quality customer care and payment of their debt.

Fulfill client needs at first point of contact with incoming work received from services partners through various channels.

Complete and process all assigned accounts, adhering to the Credit Management and Recoveries process and guidelines.

Contribute to the overall success of the team by sharing new ideas and best practices.

Proactively recommend suggestions and solutions to improve efficiency.

Consistently provide superior responsive service to client fax, e‑mail and telephone requests.

What do you need to succeed?
Must‑have

Strong knowledge of the Credit Management and Recoveries process to facilitate solutions.

Familiar with key referral sources.

Experience with CACS, TS2, MSWord, MSExcel, SRF, OLBB, OLMS, CART and Outlook.

Strong work ethic and organization skills, and ability to self‑motivate to resolve issues at first point of contact and collaborate well in a team environment.

Proven ability in supporting customers and service partners, and professional oral and written communication skills in English and French.

Ability to accept, adapt and implement change in a fast‑paced environment.

Ability to multitask efficiently, including navigating through various systems while on the phone with clients.

Flexible to work 8 am to 4 pm, Monday to Friday.

Nice‑to‑have

Credit Management & Recoveries experience.

Banking knowledge of personal and card products.

Call center experience.

What’s in it for you?

A comprehensive Total Rewards Program.

Leaders who support your development.

Ability to make a difference and lasting impact.

Opportunity to take on progressively greater accountabilities.

Job Details
Address: 800 RUE DE LA GAUCHETIÈRE O, SUITE 4021:

MONTRÉAL

City:
Montréal

Country:
Canada

Work hours/week: 37.5

Employment Type:

Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type:

Salaried

Posted Date: 2026‑07‑05

Final date to receive applications: 2026‑07‑20

Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above.

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