Customer Operations Lead at Librestream

Drive operational excellence in a remote customer-facing role with Librestream, focused on optimizing post-sales success. Be the central owner for technical projects, empower customers, and ensure seamless onboarding.

Librestream is seeking a Customer Operations Lead, ideally with 5–8 years in a B2B SaaS environment. You will manage the customer journey, overseeing vital aspects like onboarding and project delivery. Your expertise in project management, operational processes, and customer relations will be essential for crafting an exceptional customer experience from day one.

Key Responsibilities:

• Lead technical customer delivery projects efficiently

• Maintain project timelines and quality standards

• Coordinate with cross-functional teams for delivery

• Identify project risks and communicate effectively

• Refine operational processes to improve customer onboarding

Requirements:

• 5–8 years in customer-facing roles in B2B SaaS

• Experience with software project life cycles

• Proven success in customer onboarding initiatives

• Strong communication skills with technical teams

• Bachelor's degree or equivalent experience

Become a key player in Librestream's mission to enhance customer success through operational excellence and innovative leadership.
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