French Collection Representative

Job Type: Full-Time, Permanent

Salary: CA $5,000.00 per month + Commission

About Us
Founded in 2008, MAC Financial has grown to become one of Canada’s leading debt buyers. MAC’s positive work environment and huge earning potential make it a great opportunity for individuals seeking a challenging and rewarding career. We have immediate opportunities available for collection agents. This is a company owned and operated by 3 former collection agents. We strive to provide the best possible environment and payment structure for collections professionals in the industry.

We are looking for motivated, empathetic, and result-driven candidates to join our team. We provide fully paid training to set you up for success.

Job Description
As a French Collections Representative, you will be working directly from our call center floor. You will be responsible for managing a portfolio of delinquent accounts, conducting outbound calls, and negotiating repayment plans with customers in a high energy, supportive office.

Previous collections experience is not required however call center, customer service representative, and/or accounts receivables experience is preferred.

Responsibilities

Multi-Channel Outreach:
Reaching out to delinquent account holder through various channels such as phone calls, emails, and mail.

Inbound Management:
Respond to customer inquiries through various channels in a timely manner.

Negotiation:
Negotiate payment arrangements and payment plans to secure debt repayment.

Documentation:
Accurately recording all client interactions, arrangements, and updates in our CRM system.

Customer Service:
Addressing all clients with professionalism, respect, and empathy.

Skip Tracing:
Attempting to locate new customer data

Required Skills

Bilingual in French and English is required

Positive attitude and good phone manner

Strong negotiation and persuasion skills

Strong attention to detail and accuracy

Excellent verbal and written communication skills

Ability to handle difficult conversations with professionalism

Strong work ethic, self-starters, especially, will excel in this position

Must have strong empathy, patience, and reliability

Reliable transportation to our Mississauga office

1-2 years of experience in a call center, accounts receivables, or a similar role is preferred

What we offer
Pay structure: $5,000 monthly base salary plus commission on gross recoveries above the monthly break. We offer six-figure earning potential to all of our collection staff.

Vibrant and harmonious work environment

Paid training program

Extended health and dental benefits package

Great location easily accessible by public transit and close to major highways

Accessible workplace

Experience

call center, accounts receivables, or sales: 1 year (preferred)

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