Bilingual Customer Care Representative

Position: Bilingual Customer Care Representative ON
Overview  This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives, driven by a culture of courage, trust, and collaboration.

Every individual is empowered to take ownership and make a meaningful impact.
As a Bilingual Customer Service Representative, you will represent Baxter Healthcare Corporation and our world-class products. Your understanding of our portfolio and belief in the value and quality we provide fuels your confidence. Our customers trust you and appreciate your bilingual skills and determination to find solutions that meet their needs. You enjoy building relationships and establishing trust with those who rely on Baxter’s solutions every day.

Your work helps deliver products that healthcare professionals and facilities rely on to save and sustain lives, contributing to a healthier world.
We work together to solve problems and build efficiencies as we deliver our services. We never compromise on quality and are unafraid to roll up our sleeves to get the job done right. We own our schedules but will flex our calendars and responsibilities to support each other and our customers. Our managers and leadership appreciate the value of your work.

Support is available as needed, and we help you shape your career within the company. The growth and progress of our team members matter greatly. Extensive training is offered, and the close tech services team provides additional learning from managers and peers when necessary.
Responsibilities   Respond to customer inquiries via phone, email, fax, and chat in a timely and professional manner.
Process customer orders and coordinate with internal teams.
Perform routine tasks and follow standard operating procedures.
Meet or exceed customer happiness targets and important metrics.
Maintain accurate records of customer interactions.
Resolve customer complaints and issues efficiently.
Advance complex issues and/or customer complaints when necessary.
Participate in ongoing training and development to improve customer service skills and product knowledge.
Qualifications   High school diploma or equivalent experience.
3-5 years of customer service experience in a customer-facing role.
Excellent communication, interpersonal, and problem-solving skills.
Bilingual in French and English.
Ability to work in a fast-paced environment and balance multiple priorities.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to learn and adapt to new systems, processes, and products.
Strong attention to detail and accuracy.
Flexibility to work a hybrid schedule, including 3 days a week in the office.
Preferred:
Bachelor’s degree or equivalent experience.
Knowledge of medical products or the healthcare industry.

Experience with customer relationship management (CRM) software.

Experience with ERP software (e.g., JDE, SAP).
Compensation and Benefits  The estimated salary range for this position is $49,920 - $74,880 annually, reflecting base salary plus target incentive payout under the Management Incentive Compensation Plan. Individual pay is determined based on skills, expertise, and experience, and may include incentives contingent on company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
Recruitment and Compliance  This posting is for a current vacancy within our organization. If you are selected for an interview, you will be advised within 45 days of the interview as to whether you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years in accordance with legislative requirements.

Baxter may use AI tools to assist screening candidates and evaluating qualifications. All final hiring decisions are made by the hiring manager and recruitment team.
Equal Employment Opportunity…