Bilingual Customer Service Agent at Ammega

Become a key player in customer relations as a Bilingual Customer Service Agent with Ammega in Mississauga. Address customer inquiries with accuracy and professionalism across phone and email.

In this full-time role, you will manage both inbound and outbound communications, converting quotes to orders and ensuring seamless customer experiences. The successful candidate will have 3 to 5 years in a similar capacity within manufacturing or distribution, alongside proficiency in MS Office and CRM systems like Salesforce. Bilingual capabilities in English and French are mandatory for effective communication.

Key Responsibilities:

• Handle customer calls and emails with precision

• Record customer interactions in CRM software

• Accurately input and manage orders in the system

• Collaborate with the warehouse for order inquiries

• Provide technical product information and assistance

Requirements:

• 3 to 5 years of relevant customer service experience

• Strong verbal and written communication skills in both languages

• Ability to thrive in a high-energy customer service environment

• Must be onsite 5 days a week

• Must be authorized to work in Canada

Utilize your bilingual skills and customer service expertise with Ammega for fulfilling interactions.
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