Customer Service Manager at Naylor

Lead the customer service team at Naylor and enhance customer satisfaction in a dynamic office environment. This role centers on managing service and order entry support effectively.

Naylor is in search of an experienced Customer Service Manager to oversee customer interactions and order processing. You will be key in ensuring exceptional service delivery, focusing on quality and performance standards. Strong communication and organizational skills are crucial as you guide the team towards excellence.

Key Responsibilities:

• Lead the customer service and order entry team

• Ensure high levels of customer satisfaction and service quality

• Address customer inquiries and resolve complaints promptly

• Implement and uphold service standards across operations

• Collaborate with internal departments to improve service offerings

Requirements:

• Proven experience in customer service management

• Excellent communication and interpersonal skills

• Strong organizational and leadership abilities

• Ability to handle customer inquiries and challenges

• Commitment to quality and service standards

Showcase your leadership in customer service while driving performance at Naylor.
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