Customer Service Representative – Cardiac Rhythm Management

Position: Customer Service Representative – Cardiac Rhythm Management )
About Abbott  Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking toward the future, anticipating changes in medical science and technology. Working at Abbott you can do work that matters, grow, learn, care for yourself and family, be your true self and live a full life.
We offer career development with an international company, recognition as a great place to work, and opportunities for diversity, including support for working mothers and female executives.
Opportunity  This position works out of our Mississauga office in the Cardiac Rhythm Management division and requires on‑site presence four days per week, with the option to work remotely one day.
As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.
What You’ll Do   Promotes Customer Satisfaction – Build Strong Customer Relationships
Efficiently answers inbound calls from customers and sales force
Identifies customer needs and the most effective method of meeting those needs
Respond promptly to customer inquiries and requests
Promotes good relationships with external and internal customers
Displays active awareness and concern for the customer
Participates actively in domestic product distribution and returns
Processes customer orders and returns in accordance with established procedures
Traces shipments and advises of order status
Researches and processes credit requests
Supports the sales teams
Participates in improving quality and productivity
Adheres to procedures and quality standards
Backs up other customer service representatives
Works efficiently with others to meet objectives of the group and company
Participates in special projects and other duties related to customer service and sales administration as requested

Required Qualifications   Completed college degree
1 to 3 years of relevant experience
Proven high level of interpersonal and communication skills
Knowledge of MS Office (Word, Excel, PowerPoint)
Knowledge of the SAP environment
Demonstrates good mathematical, record‑keeping, organizational, and problem‑solving skills
Strong general knowledge of order processing techniques and material distribution process
General knowledge of shipping/receiving processing techniques
Ability to handle multiple tasks and consistently meet deadlines
Commitment to providing quality service to the customer and active awareness of customer needs
Benefits  We offer flexible work policies that allow a healthy balance between personal and professional life. We invest in employee development through training and growth opportunities. We foster an environment where every voice is heard and valued.
Location & Work Shift

Location:

Mississauga, Canada – 6975 Creditview Rd #1.

Work Shift:

Standard. Travel:
No.
Equal Opportunity  Abbott is an Equal Opportunity Employer, committed to employee diversity.

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