Senior Order Management Representative at Whirlpool

Drive customer satisfaction as a Senior Trade Partner Services Representative at Whirlpool in Canada. Manage orders and support trade partners in a dynamic contact center environment.

In this onsite role, you will handle order management processes, facilitating customer inquiries through calls and emails. Your strong communication skills and detail-oriented nature are key to resolving order escalations and ensuring fulfillment quality. Support the Sales and Supply Chain functions with process improvements.

Key Responsibilities:

• Manage inbound and outbound calls regarding orders

• Respond to email inquiries within established timelines

• Confirm and modify orders and deliveries

• De-escalate concerns and resolve challenges

• Communicate processes to internal and external parties

Requirements:

• College Diploma required

• 2+ years in customer service experience

• Proficient in Microsoft Excel

• Bilingual in French and English preferred

• Strong organizational and problem-solving skills

Utilize your expertise in order management and customer relations to contribute to Whirlpool Canada’s success.
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