Customer Service Representative – Cardiac Rhythm Management

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking toward the future, anticipating changes in medical science and technology. Working at Abbott you can do work that matters, grow, learn, care for yourself and family, be your true self and live a full life.

We offer career development with an international company, recognition as a great place to work, and opportunities for diversity, including support for working mothers and female executives.

This position works out of our Mississauga office in the Cardiac Rhythm Management division and requires on‑site presence four days per week, with the option to work remotely one day.

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

• Promotes Customer Satisfaction – Build Strong Customer Relationships
• Efficiently answers inbound calls from customers and sales force
• Identifies customer needs and the most effective method of meeting those needs
• Respond promptly to customer inquiries and requests
• Promotes good relationships with external and internal customers
• Displays active awareness and concern for the customer
• Participates actively in domestic product distribution and returns
• Processes customer orders and returns in accordance with established procedures
• Traces shipments and advises of order status
• Researches and processes credit requests
• Supports the sales teams
• Participates in improving quality and productivity
• Adheres to procedures and quality standards
• Backs up other customer service representatives
• Works efficiently with others to meet objectives of the group and company
• Participates in special projects and other duties related to customer service and sales administration as requested

• Completed college degree
• 1 to 3 years of relevant experience
• Proven high level of interpersonal and communication skills
• Knowledge of MS Office (Word, Excel, PowerPoint)
• Knowledge of the SAP environment
• Demonstrates good mathematical, record‑keeping, organizational, and problem‑solving skills
• Strong general knowledge of order processing techniques and material distribution process
• General knowledge of shipping/receiving processing techniques
• Ability to handle multiple tasks and consistently meet deadlines
• Commitment to providing quality service to the customer and active awareness of customer needs

We offer flexible work policies that allow a healthy balance between personal and professional life. We invest in employee development through training and growth opportunities. We foster an environment where every voice is heard and valued.

Location:

Mississauga, Canada – 6975 Creditview Rd #1.

Work Shift:

Standard. Travel:
No.

Abbott is an Equal Opportunity Employer, committed to employee diversity.