Bilingual Customer Administrator at Ricoh

Become a key player in customer retention as a Bilingual Customer Administrator for Ricoh. This role emphasizes professional service and communication in both French and English.

Ricoh is seeking an experienced Customer Administrator to handle both incoming and outgoing customer communications. You'll focus on resolving customer concerns and ensuring satisfaction while capturing feedback in the Customer Service Ticketing system. Strong negotiation and problem-solving skills are essential to maintain customer loyalty and assist potential upgrades.

Key Responsibilities:

• Manage incoming calls for customer inquiries and concerns

• Facilitate outbound calls for follow-up resolutions

• Create and maintain Customer Service Tickets

• Utilize Ricoh systems for research and resolution

• Provide service options to retain accounts

Requirements:

• Completion of High School or GED diploma

• Minimum 2 years in a contact center environment

• Bilingual in French and English

• Strong written and verbal communication skills

• Detail-oriented with effective time management

Drive customer loyalty and enhance satisfaction by expertly resolving inquiries as part of Ricoh's dedicated team.
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