Bilingual Customer Care Representative

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

As a Bilingual Customer Service Representative, you take pride in representing Baxter Healthcare Corporation and our world‑class products. Your understanding of our deep portfolio and belief in the outstanding value and quality they provide fuels your confidence. Our customers trust you and appreciate your bilingual skills and determination to find solutions to meet their needs. You enjoy building relationships and establishing trust with those who rely on Baxter's solutions every day.

• Respond to customer inquiries via phone, email, fax, and chat in a timely and professional manner
• Process customer orders and coordinate with internal teams
• Perform routine tasks and follow standard operating procedures
• Meet or exceed customer happiness targets and important metrics
• Maintain accurate records of customer interactions
• Resolve customer complaints and issues efficiently
• Advance complex issues and/or customer complaints when necessary
• Participate in ongoing training and development to improve customer service skills and product knowledge

• High school diploma or equivalent experience
• Previous experience in a customer‑facing role
• 3-5 years of customer service experience
• Excellent communication, interpersonal, and problem‑solving skills
• Bilingual in French and English
• Ability to work in a fast‑paced environment and balance multiple priorities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to learn and adapt to new systems, processes, and products
  
  Strong attention to detail and accuracy
• Flexibility to work a hybrid schedule, including 3 days a week in the office

• Bachelor’s degree or equivalent experience
• Knowledge of medical products or the healthcare industry
• Experience with customer relationship management (CRM) software
• Experience with ERP software (e.g., JDE, SAP)

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $49,920 - $74,880 annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan.

Individual pay will be determined based upon skills, expertise, and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.