Bilingual Customer Support Specialist

Fronius Canada is looking for a Customer Support Specialist to join our Customer Order Processing team at our Mississauga head office.
Responsibilities   Manage and maintain customer database in our ERP system (BaaN) and CRM
Prepare sales and service quotations
Customer sales / service order processing including coordination of shipments, order acknowledgement and invoicing
Handling of claims (Customer Order Processing and Purchase)
Handling the purchasing process (internal as well as external suppliers)
Point of contact for questions regarding procurement and logistics and correspondence with dealers and suppliers
Support warehouse staff
Support marketing and sales staff to ensure customer satisfaction through sales process
Occasional overseas travel to our parent company for training / meeting
Other duties as required
Qualifications   Technical understanding and eagerness to learn
Working knowledge of ERP System
Strong attention to detail and organizational skills
Strong MS Office skills including MS Dynamics CRM
Ability to work in a fast paced environment, both independently and as a team member
Strong attention to detail with emphasis on data entry
Strong written and spoken English
Bilingual preferred (French or German an advantage)
Multi-tasking skills
Post-Secondary Education/Associated Diploma or equivalent experience
Benefits   Competitive salary ($55k-70k)
RRSP matching plan for eligible employees
3 weeks of vacation
More
Fronius Canada is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals, and in which all aspects of employment, including recruitment, hiring, training, compensation, promotion, and benefits are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin.

Fronius Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the hiring process.

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