FANUC Bilingual Customer Service Specialist

Join FANUC Canada as a Bilingual Customer Service Specialist, facilitating smooth transactions for after-market spare parts. Your bilingualism in French and English will be essential in providing top-notch support.

This role demands a proactive approach to understanding customer inquiries and fulfilling order requirements. Utilizing your technical experience with ERP systems, you will efficiently process orders and assure customers of timely delivery and accurate information. Collaborating with various departments, you'll ensure responsiveness in service delivery, always maintaining a professional demeanor.

Key Responsibilities:

• Verify part specifications and quantities

• Process orders, confirmations, and invoicing

• Engage in fulfilling customer queries effectively

• Monitor and validate customer order delivery

• Support the processing of warranty claims

Requirements:

• Two years of customer service experience required

• Fluent in both French and English

• Experience with ERP systems essential

• Strong organizational and communication skills

• Ability to positively resolve customer challenges

Effective customer service at FANUC Canada empowers you to help clients efficiently and professionally.
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