Bilingual; EN​/FR Customer Service Representative

Position: Bilingual (EN/FR) Customer Service Representative
Join one of Canada’s fastest‑growing companies as a Bilingual Customer Service Representative and help everyday Canadians create a brighter future by providing excellent support across our loan and financing products.

A day in the life of a Bilingual Customer Service Representative

Efficiently manage and resolve customer complaints received via inbound phone calls or emails, ensuring timely response and resolution.

Aim for first‑call resolution to enhance the overall customer experience.

Accurately identify customer needs or preferences and recommend suitable products or services.

Execute account modifications and handle requests related to payments, credits, and other account inquiries.

Collaborate with other departments by providing insightful feedback to enhance sales, marketing, and business processes.

Acquire comprehensive knowledge of all products to confidently address and answer any customer inquiries.

What we are looking for

Fully proficient in English and French.

1–2 years' experience in a call center environment.

Empathetic, compassionate, and operates with integrity.

Ability to multi‑task, adapt to change in a fast‑paced environment, and work independently.

Excellent written and oral communication skills with the ability to create memorable customer experiences.

Proficient with Microsoft Office (Excel, Word, Outlook), strong keyboarding skills, and ability to learn and master new software programs.

Ability to work full time in our office in either Pickering or Mississauga, ON.

Why work with us

Leverage our RRSP match and Employee Share Purchase Plan programs.

Employee discounts on furniture, electronics, and appliances.

Access 24/7 healthcare with Virtual Doctor Appointments.

Personalize your benefits with a customizable package including options for 100% coverage.

Internal development training programs and platforms including job‑specific training, career coaching, leadership excellence, mentorship, and many others.

Celebrate properly, with your birthday off PAID and paid vacation and personal days.

We are offering a rate of $20.10 – $25.00 /hr for this role, plus the opportunity to earn performance bonuses. Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you will have the opportunity to discuss this with our recruitment team to determine potential flexibility.

Diversity, Inclusion, and Equal Opportunity Employment
At goeasy, we are committed to an inclusive, equitable, and accessible workplace. We provide accommodations such as accessible meeting rooms and captioning for virtual interviews to remove barriers during the recruitment process. Please let the talent acquisition team know if you require an accommodation.

Additional Information
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

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