Customer Care Representative

Position: Full-Time Customer Care Representative
Become a vital part of Urban Barn as a full-time Customer Care Representative in Mississauga, Ontario. Deliver exceptional service by assisting customers with orders and inquiries while working in a supportive environment.

At Urban Barn, we are dedicated to providing high-quality furniture and home décor. This role requires a commitment to customer satisfaction through clear and positive communication. You will address customer needs, process returns, and provide vital information about products and services.

Key Responsibilities:

• Meet and exceed customer satisfaction expectations

• Handle inbound and outbound communication via phone and email

• Supply information to help customers make decisions

• Coordinate with delivery partners for quality service

• Provide post-sale support in correcting order errors

Requirements:

• Minimum 1 year of CSR or call center experience

• Excellent written and verbal communication skills

• Flexibility for varied shifts, including weekends

• Detail-oriented with multi-tasking ability

• Tech-savvy with MS Office and SAP knowledge

Use your communication skills to create welcoming customer experiences at Urban Barn in Mississauga.
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