Mandarin/Cantonese/English Banking Advisor Job Mississauga area,Ontario Canada,Customer Service/HelpDesk

Everyday Banking Advisor (English/Mandarin OR English/Cantonese)

Our client a Big 5 Bank is actively looking to hire "Everyday Banking Advisors" to join their teams in Mississauga, ON.

The role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis.

Duties

Receive 40-60 inbound calls per shift

Day to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.

Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact

Contribute to team results by supporting all colleagues to be successful in meeting client needs

Cultivate and maintain relationships with partners to work as one team

Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Educate and assist clients with using our clients digital capabilities

MUST HAVES:

Fluency in English and Mandarin OR English and Cantonese (reading and verbal is required). Testing will be administered to assess language skills.

6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day).

Personal flexibility to work shift work, including weekends.

Ability to work on a hybrid schedule (1 day in office per week).

Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team.

Soft Skills:

Ability to work independently, proven time management, organizational and problem-solving skills.

Exceptional client service capability and confidence in engaging clients across multiple channels ( phone, video, etc.) using a friendly, positive and professional tone

Digital literacy across a broad range of devices (, smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability.

An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.

Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns.

This is for an existing opening.

#TEKbank
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Job Type & Location

This is a Contract position based out of Mississauga, ON.

Pay and Benefits

The pay range for this position is $ - $

Workplace Type

This is a hybrid position in Mississauga,ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme.

Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à

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