Route Service Supervisor UniFirst

Overview
At Uni First, we Always Deliver— for our customers and our people. As a Route Service Supervisor you’ll lead and work alongside a team of Route Service Representatives who service a diverse portfolio of customers each day, from small family-owned businesses to large corporate locations. This is an entry-level supervisor opportunity designed for career-minded individuals eager to grow, develop leadership skills, and advance within a stable, customer-focused organization.

Responsibilities

Provide route coverage during Route Service Representative absences (e.g., illness or vacation), offering hands‑on support while assessing performance and customer satisfaction and loyalty.

Respond to customer service requests in a timely and professional manner.

Negotiate customer contract renewals.

Build and maintain strong relationships with customers and team members.

Collaborate closely with leadership and management to deliver best-in-class customer service and product programs.

Support the training and development of a team of Route Service Representatives.

Qualifications

Must be at least 21 years of age with a valid driver’s license, a clean driving record, and reliable transportation.

High school diploma or CAEC required.

Strong customer service skills; ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.

Results‑driven leadership mindset: A hands‑on, relationship-focused supervisor who isn’t afraid to roll up their sleeves to support the team and the customer.

Team development & coaching:
Enjoys working closely with a team of Route Service Representatives, providing guidance, support, and mentorship as they grow in their roles.

Relevant experience:
Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience preferred.

Tech‑savvy:
Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.

Physical stamina:
Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Benefits

Competitive compensation:
Salary starting at $67,600/year, RRSP with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.

Training & development:
Formal training through our SCP program to set you up for success.

Career development :
Continuous training and growth opportunities.

Company culture: A supportive and inclusive workplace rooted in a strong sense of community.

Stability & work‑life balance:
Monday–Friday daytime schedule, no nights or weekends.

Inclusive culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

Equal Employment Opportunity
Uni First is committed to equity, inclusion, and accessibility in all aspects of employment.

We provide equal employment opportunities and prohibit discrimination or harassment on any ground protected under applicable Canadian human rights legislation, including race, colour, national or ethnic origin, Indigenous identity, creed or religion, age, sex (including pregnancy), sexual orientation, gender identity or expression, marital or family status, disability, genetic characteristics, pardoned conviction, or any other protected ground.

Accommodation During Recruitment
Uni First is committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at T or through our Ethics First portal at  You may also call the Ethics First Hotline at  to let us know the nature of your request.

Candidate Safety and Privacy
Uni First recruiters will never request personal financial information as part of a job application. If you receive a request of this nature, please treat it as potentially fraudulent.

Join Uni First for a Rewarding Career. At Uni First, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you!

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