Bilingual Customer Service Representative Unisync

Elevate your career with Unisync as a Bilingual Customer Service Representative, assisting customers in English and French across multiple platforms during rotating shifts. Manage order inquiries, modifications, and returns while providing exceptional service.

This role requires effective communication skills in both English and French, ensuring a supportive experience for our customers. You will interact primarily via phone, email, and online chat, manage orders, and assist with any inquiries related to sizes and availability. A commitment to dependability and cooperation is essential in delivering outstanding customer service.

Key Responsibilities:

• Handle customer inquiries via phone and live chat

• Process and assist with order changes and cancellations

• Provide detailed information about product sizing and availability

• Escalate complex issues to supervisors as needed

• Place manual orders and handle returns efficiently

Requirements:

• High school diploma or GED required

• Previous experience in customer service

• Proficient in English and French communication

• Strong attention to detail and active listening skills

• Knowledge of MS Office and ERP systems

Utilize your bilingual skills to enhance customer interactions and support Unisync's mission.
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