Customer Service Representative - Bilingual; English & French

Position: Customer Service Representative - Bilingual (English & French)
Job Description

Job Summary:

The Customer Service Representative Bilingual interacts with customers to provide information regarding customer’s order status, change or cancel orders, assist customers to place manual orders and returns.

Rotating Shifts

Required:

8:30am-5:00pm, 10:30am-7:00pm, 12:30pm-9:00pm

Duties and Responsibilities

Answer telephone calls and live chats in English and French to provide information about the status of orders, provide assistance to change or cancel orders, place orders and returns and answer basic questions regarding sizing and availability. This includes assisting customers with various tasks related to internal ordering platforms and applications.

Answer emails in English and French to provide information about the status of orders, provide assistance to change or cancel orders, place orders and returns and answer basic questions regarding sizing and availability.

Escalate order related questions to reporting supervisor and account managers.

Return calls or emails to customers with information regarding orders.

Place manual orders.

Other duties as assigned.

Experience and Education

High school diploma or GED.

Experience in customer service.

Knowledge,

Skills and Abilities

Verbal and written communication skills English and French. Active listening and talking to others to convey information effectively.

Ability to speak clearly in English and French.

Service Orientation – actively looking for ways to help people.

Time management.

Dependability, being reliable and fulfilling obligations.

Telephone and Email Etiquette.

Attention to Detail, being careful about detail and thorough in completing work tasks.

Cooperation being pleasant with others and displaying a good-natured, cooperative attitude.

Self-Control, maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations.

Computer knowledge – Ability to navigate multiple applications simultaneously: MS Excel, Outlook, Word, ERP, VPN, Electronic Phone Application Systems and Electronic Store Applications.

Working Conditions, Physical Effort and Environment

Sitting for 5 to 8 hours.

Making repetitive motions.

Little physical strength.

Unisync will accommodate all applicant accommodation requests and employees with disabilities. If you require an accommodation to participate in the recruitment and selection process, please contact Human Resources .

Unisync is committed to Employment Equity and diversity and we have a workplace culture where employees feel comfortable with equal opportunities regardless of background, religion, race, gender, physical ability or sexual orientation.

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