Customer Service Order Management

Elevate your customer service skills with Best Access Doors in Mississauga, Ontario. This full-time role focuses on order management and problem-solving in an e-commerce setting.

Join Best Access Doors as an Order Management & Customer Service Representative. With 1-3 years of experience, you will learn the order lifecycle and ecommerce operations, transitioning to customer service responsibilities.

Your role will involve managing communication across multiple platforms while addressing customer issues efficiently.

Key Responsibilities:

• Verify customer orders against vendor acknowledgments

• Process additional services like expedited shipping

• Monitor vendor shipment timelines and communicate updates

• Resolve post-shipment customer concerns effectively

• Prepare recommendations for replacements or refunds

Requirements:

• Education in Supply Chain, Business, or related field

• Experience in ecommerce or order management

• Proficient in CRM and ERP systems

• Strong analytical and problem-solving skills

• Excellent written and verbal communication

Utilize your order management expertise and customer service passion at Best Access Doors in Mississauga.
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