Customer Service Representative

Are you a seasoned professional in customer care looking to illuminate your career with an international leader in premium outdoor lighting? At Randstad, our recruiters are experts in connecting top-tier talent with world-class organizations. We are currently seeking a Customer Service Representative to join a growing team in Mississauga. This is a pivotal role within the Randstad Professional specialization, specifically focusing on the customer care sector.

As a global leader in talent solutions, Randstad is your partner in navigating the professional landscape. Our client, a high-end international scale-up in the lighting industry, is looking for a leader who can deliver a premium brand experience while driving process improvements. This is a permanent, full-time position located in the heart of Mississauga, ideal for someone who thrives in a "go-getter" culture and values professional fulfillment.

The Customer Service Representative is a critical member of the customer care department, responsible for delivering high-quality support to both B2B and B2C clients. In this Randstad Professional role, you will act as a primary point of expertise, handling complex inquiries and escalations while mentoring junior team members. Your mission is to ensure that every interaction reflects the premium quality of our client's modern, highly-tested lighting products.

As the organization expands its North American footprint, you will play a key role in scaling customer care operations. This involves overseeing order management, monitoring webshop performance, and proactively resolving bottlenecks in the administrative workflow. You will be a bridge between various departments—including sales and logistics—to ensure a seamless and efficient service organization.

Culture is at the heart of this organization. We are looking for a Customer Service Representative who brings a team-player mindset and strong work ethic to the Mississauga office. Because you will be supporting a diverse North American market, including clients across Canada and the United States, clear and professional communication is essential.

Bilingualism Requirements
Our client values linguistic diversity to better serve their expanding market. While the primary language of operation is English, proficiency in French or Spanish is considered a significant asset for this role, as approximately 20% of the volume may require support in these languages

Advantages

• Competitive annual salary of $

• Performance-based monthly bonus structure

• Comprehensive benefits package including dental and a healthcare spending account

• Global learning and development budget of €2,000 every two years for coaching and training

• 3 weeks of vacation

• Modern, high-end work environment with a focus on a supportive and social culture

• Opportunities for professional growth into team lead or sales roles as the company grows

Responsibilities

• Act as the primary point of contact for complex customer care inquiries and escalations

• Provide expert guidance on product installations, pricing, and high-impact service recovery cases

• Oversee the accurate processing of orders, invoices, and customer data within SAP and Hub Spot systems

• Monitor order flow proactively to identify and resolve operational bottlenecks

• Manage complex return and warranty processes across logistics, sales, and product departments

• Identify recurring service issues and initiate structural process improvements

• Oversee online reviews and customer feedback to improve digital service quality

• Act as a mentor and sparring partner for junior team members and the Team Lead

• Drive the adoption of AI and automation tools to optimize customer care workflows

Qualifications

• Bachelor's degree or equivalent professional experience level

• Minimum of 3 years of experience in customer care or similar roles

• Previous experience in a senior, specialist, or mentoring capacity

• Strong experience working in a B2B environment

• Advanced proficiency in English;
French or Spanish is a major asset

• Proven experience with CRM and ERP systems

• Availability to work 9:00 AM to 6:00 PM onsite at the Mississauga office

• Affinity for…