Bilingual Collections Representative; FR Job Mississauga area,Ontario Canada,Customer Service/HelpDesk

Position: Bilingual Collections Representative (FR/EN)

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy
! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures and
Canada’s Top Growing Companies
. We’re also honoured to be named a Greater Toronto Top Employer and recognized by Great Place to Work® as having the Best Workplaces for Women &
Most Trusted Executive Teams
, and included on TIME Magazine’s 2025 list of Canada’s Best Companies
. These honours reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome
, easyfinancial
, and Lend Care
.

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

A day in the life of a Bilingual Collections Representative:

Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions.

Perform outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers.

Support operations by managing customer accounts and collection activities on delinquent/past due accounts of financial loans.

Expertly engage in negotiations with customers and explore financial resources to secure the optimal arrangement.

Complete initial trace work using online tools and account systems.

Document collections activities and processes through superior administration skills.

What we are looking for:

Fully Bilingual in English and French

Minimum 1-2 years of experience in a collections, sales, or customer service or call center/contact center role.

Experience with using an automated dialer system is an asset.

Excellent verbal and written communication skills.

Proven ability to multi-task; adapting to changes in a fast-paced environment.

Competency in MS Office (Word, Excel); ability to learn new software applications.

Able to pass background checks (criminal, employment, and credit).

Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.

Why work with us?

Leverage our RRSP match and Employee Share Purchase Plan programs. 

Employee discounts on furniture, electronics, and appliances. 

Access 24/7 healthcare with Virtual Doctor Appointments. 

Personalize your benefits with a customizable package including options for 100% coverage. 

Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. 

Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.

For complete picture of total rewards, please .

Hours of Operation: 8:00AM to 10:30PM, Monday to Sunday (Shifts are rotational and within these hours)

We are offering a starting wage of$22.00/hour CAD
for this role, plus the opportunity to earn monthly bonuses.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal…