Skip Trace Agent Job Mississauga area,Ontario Canada,Customer Service/HelpDesk

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy
!

At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies
, Greater Toronto Top Employers
, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women
, and celebrated for having one of the Most Trusted Executive Teams
, and included on TIME Magazine’s 2025 list of Canada’s Best Companies
. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy
’s success.

A day in the life of a Skip Trace Agent :

Perform collection skip-tracing activities to locate customer contact information.

Utilize company provideded internal and external skip tools and the phone to locate customers and recover accounts.

Attempt verbal contact with our customer, references, landlords, workplace, and associates via phone.

Communicate with third parties for the purpose of obtaining customers’ location information.

Review and analyze credit applications and reports.

Proper handling of inbound/out bound skip calls.

Meet daily and monthly targets established by management.

Provide frequent updates back to management summarizing progress being made.

Maintain account history and update account records with newly located details from skip-tracing.

Regularly communicate and provide collections team with updates regarding account status and service levels; recommend changes if needed.

Comply with all federal and province regulations.

Comply with all office policies and procedures.

What we are looking for:

Minimum 1-year Skip Tracing experience or relative combination of education and industry experience

Subprime experience is preferred.

Skip tracing experience and ability to handle large inventories of accounts.

Previous experience working in a call center.

Strong negotiation and skip tracing skill.

Strong computer skills

The ability to multitask and handle working under a fast-paced environment.

Ability to type a minimum of 30-40 wpm.

Highly analytical with a creative mind set to think outside-the-box to find the best way to track delinquent accounts.

Strong customer service, written and verbal communication skills.

Why work with us?

Leverage our RRSP match and Employee Share Purchase Plan programs. 

State of the art office, with free Company Gym, Games Room

Employee discounts on furniture, electronics, and appliances. 

Access 24/7 healthcare with Virtual Doctor Appointments. 

Personalize your benefits with a customizable package including options for 100% coverage. 

Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. 

Celebrate properly, with your birthday off PAID
! Along with 5 personal days and two weeks paid vacation.

For complete picture of total rewards, please .

Additional Requirements for Internal Candidates:

Must have been in your current role for at least 9 months

Have the endorsement/support of your current manager

In good standing - no HR issues/warnings, not on a PIP

We are offering$37,648- $40,248/year CAD
for this role, plus the opportunity to earn monthly bonuses.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our…