Sea Logistics Customer Care Specialist Job Mississauga area,Ontario Canada,Customer Service/HelpDesk

DESCRIPTION DU POSTE

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

As a Sea Logistics Customer Care Representative, you’ll be the first point of contact for customers, ensuring their needs are met with accuracy, empathy, and efficiency. This role is perfect for someone who thrives in a fast‑paced, collaborative environment and enjoys problem‑solving, communication, and continuous improvement. You’ll play a vital role in supporting our operations, strengthening customer relationships, and driving overall satisfaction.

Build strong customer relationships by understanding their business goals and maintaining clear, open communication.

Partner with the Operational Care Centre (OCC) to ensure accurate information transfer and flawless execution of shipments.

Provide solutions for shipping requirements, quotes, and milestones, adapting quickly to changes in patterns or exceptions.

Collaborate with internal teams and customers to document rules of engagement, address issues, and drive continuous improvement.

Monitor customer satisfaction, follow up consistently, and turn challenges into positive experiences.

Share timely, relevant information that may impact customer planning, budgets, or risk management.

Guide customers through KN’s online tools to support efficiency, planning, and visibility.

Identify opportunities for improvement and work collaboratively with customers to implement impactful initiatives.

Maintain accurate records of customer interactions in our service management system to ensure smooth follow‑up and resolution.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

This job posting relates to an available role and not a future talent pool.

What we would like you to bring

3+ years of freight forwarding experience with operational or administrative background.

Strong communication skills (oral and written) and effective customer relations abilities.

Excellent organizational, multitasking, and problem‑solving skills; detail‑oriented and analytical.

Proactive, customer‑focused, and able to thrive in a fast‑paced environment.

Advanced proficiency in Microsoft Office (especially Excel); experience with SAP or similar systems is a plus.

College diploma or university degree in Business, Transportation, or International Commerce preferred.

Certifications such as DGR or CIFFA I & II is a plus.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $58,000 and $72,000. Base salary is part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.