Bilingual Customer Service Rep

Are you a dedicated professional with a passion for technology and a talent for communication? Randstad Professional is currently seeking a Bilingual Customer Service Representative to join a global leader in the Consumer Electronics industry. This is an incredible opportunity to leverage your linguistic skills and technical aptitude in a dynamic, hybrid work environment.

As a Bilingual Customer Service Representative, you will be the face of the organization, providing high-level support to customers across Canada. This role requires a blend of empathy, technical troubleshooting, and administrative precision. You will be responsible for managing the full customer lifecycle, from initial inquiry to post-sale support, ensuring that every interaction reflects the quality and innovation the consumer electronics industry is known for.

In today’s global market, the customer care sector is more vital than ever. At Randstad, our recruiters are experts in their fields and understand that a Bilingual Customer Service Representative is more than just a support agent; you are a brand ambassador. This position offers a competitive salary of $55,000 - $65,000 and the stability of a hybrid schedule (4 days in-office in Mississauga, 1 day from home), allowing you to build professional connections while maintaining personal balance.

Regarding linguistic requirements, this role necessitates full proficiency in both English and French. As a Bilingual Customer Service Representative, you will engage in written and oral French communication daily to support our diverse clientele in Quebec and other French-speaking regions. This ensures seamless service delivery and maintains our commitment to accessibility across all Canadian markets.

Randstad Professional:
Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.

Advantages

• Competitive annual salary between $55,000 and $65,000.

• Hybrid work model (4 days in Mississauga office, 1 day remote).

• Opportunity to work with a world-renowned leader in Consumer Electronics.

• Comprehensive benefits package and professional growth opportunities.

• Collaborative and inclusive work culture within the customer care department.

• Access to Randstad’s exclusive network of industry experts and career resources.

Responsibilities

• Manage high-volume inbound inquiries via phone and email as a Bilingual Customer Service Representative.

• Process orders, returns, and exchanges accurately using SAP software.

• Provide technical troubleshooting for consumer electronics products to resolve customer issues efficiently.

• Maintain detailed customer records and interaction logs within the CRM system.

• Coordinate with the logistics and warehouse teams to track shipments and provide delivery updates.

• Escalate complex technical or billing issues to the appropriate internal departments.

• Ensure a high level of customer satisfaction by providing timely and professional customer care.

• Participate in continuous product training to stay updated on the latest consumer electronics innovations.

Qualifications

• Minimum of 3+ years of experience in a dedicated customer service or customer care role.

• Proven experience using SAP in a professional environment is mandatory.

• Full bilingualism (English/French) with high proficiency in written and oral French.

• Experience with Genesis telephony or communication platforms.

• Asset:
Previous experience with Concentrix C4C (Cloud for Customer).

• Ability to commute to the Mississauga office 4 days per week.

• Educational background in business administration or a related field is preferred.

• Professionalism and empathy when handling sensitive customer situations.

• Collaborative spirit to work effectively within a hybrid team structure.

• Quick learner capable of mastering new software and product specifications rapidly.

Summary
Our recruiters are experts in matching top talent with industry leaders. If you are ready to elevate your career as a Bilingual Customer…