Account Specialist

Are you looking to elevate your career as a Customer Account Specialist within a dynamic and thriving sector? Our client, a leading company in the chemical industry, is seeking a dedicated Customer Account Specialist to join their energetic team in Mississauga. In this customer care role, you will be the primary point of contact for clients, ensuring their needs are met with professionalism and efficiency.

This permanent position offers a competitive salary of $60,000+ along with a flexible daytime office schedule, making it an incredible opportunity for a professional looking for career stability and growth. As a global leader in talent solutions, Randstad connects top talent with exceptional employers, and our specialized customer care recruiters are experts in placing professionals in rewarding positions like this one.

As a Customer Account Specialist, you will manage vital client portfolios, coordinate order fulfillment, and collaborate extensively across internal departments. This customer care position is perfect for someone who thrives in a fast-paced environment and excels at maintaining exceptional customer care standards. Working in the Mississauga office, you will leverage your expertise in client relations and logistics to manage incoming inquiries, coordinate accurate order entry, and support business growth through dedicated customer care strategies.

In today’s interconnected market, communication is key. To ensure smooth operations and continuous support for diverse business accounts across Canada, this position requires strong language proficiency. Candidates must possess professional communication skills to successfully collaborate with corporate partners and ensure a seamless service delivery experience.

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Advantages

• Competitive annual salary starting at $60,000+ based on industry experience.

• Comprehensive group benefits package protecting your health, dental, and overall well-being.

• Generous vacation allowance featuring 3 weeks of paid time off annually.

• Registered Retirement Savings Plan (RSP) matching program to help you invest in your future financial health.

• Highly desirable flexible daytime office schedule ensuring excellent work-life balance.

• Safe, modern, and collaborative office environment located in the heart of Mississauga.

Responsibilities

• Handle incoming customer inquiries promptly and determine their specific needs in a professional manner.

• Respond to inquiries regarding existing orders, including tracking shipments and providing accurate delivery timelines.

• Initiate strategic outbound calls to existing and potential customers to strengthen partnerships and drive account satisfaction.

• Enter client sales orders accurately into the customer care system to ensure flawless order processing.

• Participate actively in targeted telephone sales campaigns to promote chemical products and identify new account opportunities.

• Work cooperatively with other internal departments, such as logistics and finance, to ensure seamless customer care workflows.

• Maintain meticulous account records and document all client interactions within the customer care database.

Qualifications

• Bachelor's degree from an accredited post-secondary institution is required for this role.

• Hands-on experience or working knowledge of SAP systems is considered a strong asset for order entry and tracking.

• Proven experience in a customer care, account coordination, or corporate client relations environment.

• Familiarity with or a strong interest in learning the logistics, manufacturing, or chemical industry sectors.

• Ability to work reliably on-site at the Mississauga office location under a stable daytime schedule.

• Legal entitlement to work full-time in Canada for our recruitment agency's client.

Summary
If this Customer Account Specialist role in Mississauga sounds like the perfect next step for you, we want…