PCGS Senior Customer Care Specialist

Elevate customer satisfaction with Collectors as a Senior Customer Care Specialist at PCGS in Santa Ana, California. Engage directly with clients and enhance their experiences through expert service and support.

Join the Customer Care team at Professional Coin Grading Service (PCGS), where your skills in customer service and problem-solving will shine. With over 3000 employees across the globe, you'll handle customer inquiries through various channels and ensure high-quality service.

Your role is central to fostering relationships and resolving issues in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries via phone and other platforms

• Manage escalations and claims for effective resolutions

• Inform customers on company services and promotions

• Process orders for memberships and supplies

• Participate in outbound calls for customer engagement

Requirements:

• 4+ years of customer service experience preferred

• Strong communication skills in English; other languages a plus

• Proficiency in Google Docs, Salesforce, and Slack

• Familiarity with standard customer service practices

• Ability to manage difficult customer situations

Deliver exceptional customer support and solve inquiries efficiently as a part of PCGS in Santa Ana.
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