Customer Service Rep - English & French Bilingual

Enhance customer experiences at Unisync as a Bilingual Customer Service Representative. This role is perfect for those fluent in English and French, providing support across rotating shifts.

You will assist customers with their order status, changes, and returns, while communicating effectively via phone and email. Demonstrating strong active listening and attention to detail will be crucial as you navigate various customer inquiries and order processing tasks. Expect a dynamic yet structured work environment focused on service excellence.

Key Responsibilities:

• Manage customer interactions through calls and live chats

• Process order modifications and cancellations

• Share critical information about sizes and product availability

• Escalate complex concerns to supervisors when necessary

• Execute manual order processing and returns seamlessly

Requirements:

• High school diploma or GED required

• Solid experience in customer service roles

• Proficient in both English and French

• Excellent communication and interpersonal skills

• Comfort using multiple computer applications simultaneously

Bring your bilingual skills to Unisync and provide top-tier customer support.
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