Customer Concierge - Bilingual English​/French

Elevate your career with John Brooks Company as a Bilingual Customer Concierge. This contract role focuses on delivering outstanding service and timely problem-solving.

In this position, you will operate under the guidance of the Customer Care Supervisor to ensure exceptional experiences for customers across various industries. Your initiative and strong communication skills in both English and French will be vital in managing customer inquiries and ensuring high satisfaction levels.

Key Responsibilities:

• Provide timely responses to client inquiries

• Update customers on order statuses and shipments

• Support return processes and issue resolution

• Keep accurate communications documented in the CRM

• Collaborate with sales teams for efficient service

Requirements:

• Bilingual in English and French, proficient in both

• 1-3 years of customer service experience required

• Familiarity with Microsoft Office Suite essential

• Strong organizational skills needed

• Experience in a B2B environment preferred

Join a growing company that values your voice and ideas while providing a competitive remuneration package.
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