Onboard Experience Mentor, Inflight Service (Temporary 12 month contract

Job in Mississauga, Ontario, Canada

Listing for: Air Canada Rouge

Seasonal/Temporary, Contract position
Listed on 2026-08-06

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Travel Industry, Customer Success Management, Bilingual
Hospitality / Hotel / Catering
Customer Service Rep, Travel Industry

Position: Onboard Experience Mentor, Inflight Service (Temporary 12 month contract)

Onboard Experience Mentor, In-Flight Services

Air Canada Rouge is looking for an Onboard Experience Mentor to coach, support and develop our amazing Rouge Crew as they continue to create memorable moments by delivering an outstanding experience for travellers everywhere.

Take your passion for customer service excellence to new heights!

Overview:

As a subject matter expert, you’ll help ensure Safety remains the number one priority while creating a positive onboard experience through leadership, consistency and recognition of exemplary service that exudes Canadian Charm and is Friendly + all while keeping Efficiency in mind.

We’re proud of what we deliver and are always looking for ways to make the onboard experience even better. As a mentor, you’ll be perfectly positioned to gather feedback on what is and isn’t working for both our passengers and Rouge Crew.

If you are an enthusiastic team player with experience as a flight attendant or Lead and a passion for customer service, we’d love to hear from you.

The ideal candidate will be customer-focused, with excellent communication, conflict resolution, leadership and inter-personal skills. They will be able to work without direct supervision and also need to be flexible, open-minded and resilient.

All successful candidates will be required to complete the flight attendant initial training course and maintain their qualifications.

Reports to the Manager, Customer Experience

Detailed

Qualifications:

Ability to work independently with minimal supervision

Demonstrates leadership skills, professional maturity and mutual respect

Proven ability to work well with others, proactive and enthusiastic team player

Demonstrates flexibility and embraces change with ease

Highly adaptable and flexible to support a 24/7 operation

Willingness and ability to travel

Demonstrates impeccable grooming

Proficiency in Microsoft Outlook and Excel

High regard for confidentiality

Previous cabin crew experience required

Position based in Toronto

Linguistic Requirements :

Based on equal qualifications, preference will be given to bilingual candidates

Meet the qualification? What are you waiting for? Come and be a part of Air Canada Rouge as we elevate the customer and crew onboard experience!