Graymont Hybrid Customer Service Supervisor

Lead customer service excellence at Graymont as a hybrid Customer Service Supervisor. Inspire and develop your team to respond efficiently to customer needs across various regions.

This role involves managing a robust team of Customer Service Representatives to enhance service delivery in companies located in AB, BC, MN, UT, WA, and WI. Your focus will be on coaching, operational excellence, and driving process improvements. You'll also be key in ensuring that service standards are met and team objectives are achieved.

Key Responsibilities:

• Oversee team operations and foster a culture of accountability

• Develop KPIs to monitor service performance effectively

• Coach team members on customer order management

• Identify opportunities for process automation and improvements

• Collaborate with cross-functional teams to address customer queries

Requirements:

• Minimum 5 years of experience in Customer Service

• High competency in JDE Order Management and MS Office

• Proven mentoring and leadership capabilities

• Strong verbal and written communication skills

• Willingness to travel up to 25% of the time

Utilize your expertise to shape Graymont's customer service initiatives and make a significant impact in this vital role.
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