Bilingual Customer Service Agent

Enhance your career at MT Talent Solutions Inc. as a Bilingual Customer Service Agent in Mississauga, ON. This position emphasizes exceptional B2B service, managing inquiries and resolving disputes effectively.

In this role, you will serve as the primary customer support intermediary, driving excellence in service across departments. Strong communication skills in English and French are essential as you interact with clients and ensure smooth order processing. Ideal candidates will have a passion for customer-oriented service and at least two years of experience in call centers or customer service.

Key Responsibilities:

• Address customer inquiries via phone and email

• Manage resolution of service disputes efficiently

• Collaborate with departments for accurate order completion

• Process orders and generate product quotations

• Monitor stock levels and inform about unavailability

Requirements:

• High school diploma required, post-secondary preferred

• Excellent communication skills in English and French

• 2+ years of B2B customer service experience

• Strong team collaboration skills

• Customer-centric attitude

Elevate your customer service career with MT Talent Solutions Inc. in Mississauga, delivering exceptional support and service.
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